TPS Licensees Forum and Annual Conference

Wednesday 23 September 2009
at Call Centre & Customer Management Expo

'Calling the end of the recession'

Delegates to this year's Forum learnt how to succeed and remain profitable in today's economic climate and discovered how to ensure their business stays successful during challenging times. With the Telemarketing Industry changing rapidly, delegates learnt who was leading this change and how to optimise business products to remain profitable and compliant.

This year's TPS Forum and Annual Conference brouoght together the countries leading experts. Industry leaders spoke about how they are managing the challenges and what lies ahead, as did users of the TPS who offered advice on how they have adapted their business policy to beat the recession.

Who should attend?
In previous years, the Forum has been held for Licensees receiving the TPS data files only. However, this important event expanded to include all interested parties.

Timetable

09.30	Registration & Coffee
10.00	Welcome and Introduction Hear the latest statistics on TPS growth & issues surrounding the industry in today's economic climate. Colin Lloyd, TPS Chairman
10.05	Insight into Mobile Marketing? Get an insight into the Direct Marketing Mobile Telephony, learn about mobile marketing, understand the legal framework & hear all the about the Privacy laws including the new mobile directory service. Mark Brill, Chairman of DMA Mobile Council
10:25	Scams, slams, fax attacks, vishing, sugging, frugging & robocalls Hear the national and international news about nuisance calls and their impact on the public, as well as details of the latest consumer research. Steve Smith, Managing Director, Brookmead Consulting
10:45	TPS 'The Sustainable Future of Telemarketing' update An update from the TPS laboratory which took place in March 09, including calculations for abandoned calls and false positives on answer machine detect (AMD). Rufus Grig, Managing Director, Callmedia
11:10	Refreshments and networking
11:30	Information Commissioner's Office - Enforcement Update Hear what the Head of Enforcement & Investigations at the ICO has to say when she updates us on the current enforcement cases Sally-Ann Poole, Head of Enforcement & Investigations, Information Commissioner's Office
11:50	Professional Planning Forum - A Case Study Understanding how one company identified a key opportunity in linking the company’s web and outbound operation along with robust planning and management information is going to deliver a revenue target thought to be impossible at the start of 2009. Steve Woosey, Membership Director for the Professional Planning Forum introduces Phil Anderson,Resource Planning Manager of Gold Medal Travel (part of the Thomas Cook Group)
12:10	DMA Manifesto & Best Practice The DMA's Manifesto & Best Practice is designed to bring trust back into the Telemarketing Industry by finding a positive balance between consumers, telemarketers, regulators & agents. Enhance your business by utilising this important guide Elaine Lee, Director, ReynoldsBusbyLee
12:30	Bureau's determined to meet the Recession Hear from Richard Melling of UK Data IT on how using various data files, gaining customer permissions and managing your internal systems can give you a competitive advantage during these tough times Richard Melling, Sales & Marketing Director, UK Data IT Ltd
12:50	Questions & Answer session hosted by Colin Lloyd & Conference Close followed by light buffet lunch, with a chance to network and talk to the speakers