The 2009 Call Centre Focus and Customer Strategy Conference has now taken place - click here to register your interest in the 2010 Conference
We all know that the economic downturn requires a keener focus on customer service, but how do you put theory into practice on a limited budget?
This year’s Call Centre Focus & Customer Strategy Conference provided the very latest information and advice on how businesses can strive to remain buoyant and recoup the desired competitive edge.
With 32 strategic-level sessions, this year’s conference covered the complete contact centre/customer management spectrum, giving delegates the opportunity to gain in-depth solutions, gleaning knowledge and advice from industry specialists, award winners and ‘Top 50 Call Centres for Customer Service’ members.
>> Next year's conference dates are the 21-22 September - register your interest today by filling in our simple conference enquiry form using our simple booking form.
>> View the Day 1 timetable 2009
>> View the Day 2 timetable 2009
Back by popular demand - 4 essential Masterclasses!
Offering in-depth analysis of 4 key areas: ‘Using Social Media to connect with customers’, ‘Home-working Solutions’, ‘Customer Experience’ and ‘Decision Making & Conflict Resolution’, delegates at the 2009 conference were given the opportunity to interact with and obtain knowledge and advice from 4 highly influential speakers.
With the industry expertise of two leading publications, first-class educational content featuring valuable case-studies as well as noted industry speakers, this year’s annual Conference at Call Centre and Customer Management Expo was a must-attend event - make sure you don't miss out on 2010 - register your interest today.
2009 Call Centre Focus Conference Gold Sponsor -
2009 Customer Strategy Conference Silver Sponsor - 
