Consultancy Clinic

The 2009 Consultancy Clinic allowed visitors to meet trained consultants, and benefit from a 15-30 minute private consultation session, going away with free advice and answers to their customer management and call centre challenges.

The following suppliers were on hand to give guidance on appropriate solutions, products and services:

 RXP
When you want to run an outstanding contact centre you can trust RXP to deliver the knowledge and experience to make a real difference. Our world class team of consultants will understand your needs and create a programme of change that delivers real improvements and ROI for your contact centre.

 2020 Management
2020 Management is a European leader in Customer Relationship Management (CRM) and an authorised salesforce.com implementation partner. 2020 focus on three key areas: Cloud technology including salesforce.com implementation; Business process re-design; and Sales and Service Excellence programmes.

Established in 2004, 2020 is a UK based agency that works globally with clients to achieve increased sales, reduced costs and improved customer satisfaction and retention.

Our experienced and friendly consultants at the Consultancy Clinic (stand CP4) can explain the progressive developments that are occuring in Cloud technology and the exciting opportunities that this offers to the call centre environment.

2020 will be speaking on Day 1 in the Customer Management Technology Solutions Theatre about 'The Service Cloud'.

 Trinity Horne
We are an evidence based business transformation consultancy.  We help our clients to achieve sustained productivity improvements of between 15% and 30% in operational environments. These environments include field, contact centre and back offices and span the Finance, Utilities, Government, IT and Telecommunications sectors. We do this by maximising the effectiveness of their business processes and employees, typically through a combined focus on management systems, process design and behavioural change.