Exhibitor List

Exhibitors Include:

Press Releases

Please find below a list of Call Centre Expo, Customer Management Expo & CCF Conference 2008 press releases. 

Oct 2009

Post Show Press Release: 88% of exhibitors confirm their commitment to Call Centre & Customer Management Expo in 2010

Sep 2009

Brand Addition boosts communications connectivity with Interactive Intelligence NewVoiceMedia unveils “No-Software” Call Centre Solution at Call Centre Expo 2009 (STAND D1) Noetica SynthesysTM 4.1 Delivers Complete Multichannel Contact Centre Solution CyberTech and CallMiner expand speech analytics partnership to the United Kingdom Open and easy-to-use architecture provides best-in-breed speech analytics EMPOLIS PRESENTS E-SERVICE SUITE AND VOICE OF THE CUSTOMER AT CALL CENTRE EXPO Invomo Application Centre launches today – log on for interactive demonstrations of Invomo’s hosted telecoms services UK companies are concentrating too much on internet interaction for customers and are forgetting the telephone Invomo research shows that nearly 40% of consumers insist on purchasing by phone rather than online 95% of online orders are abandoned – unique system converts them into buyers Retell pioneers new call recording benefits RXP PROVIDES CONSULTANCY CLINIC AT CALL CENTRE EXPO Teleopti brings optimisation into Enterprise Workforce Management with Teleopti CCC, version 7 Incorpore cruise past 2,000 health clubs! Attensity Group Launches Global Partner Network Call Centre Staff Retention Success For GranbyTalk NEXIDIA NAMED WINNER OF SPEECH ANALYTICS MARKET LEADER AWARD FOR THIRD CONSECUTIVE YEAR UK LAUNCH OF NEXIDIA ESP AT CALL CENTRE EXPO - NEXIDIA ESP SIMPLIFIES SPEECH ANALYTICS FOR RAPID IMPLEMENTATION AND RELEVANT BUSINESS RESULTS Rapid Web2.0 Adoption Fuels the Transformation into Real Multi-Channel Contact Centres - Webcast by InVision Software Presents Best Practices for Multi-Channel Workforce Management ITyX’s self-learning Solutions to help raise Online Retailers’ Customer Satisfaction Noetica Delivers Improved Agent Productivity With Launch Of SynthesysTM Version 4.1 At Call Centre Expo BIW Technologies choose mplSystems for virtual contact centre implementation ASC to Introduce New QM Software at Call Centre Expo in Birmingham, UK Quality Monitoring Solution Incorporates Speech Analytics and eLearning Transatlantic Translations launches LangCommLingo for tourists, back packers and holiday makers

Aug 2009

Breaking down web to call centre barriers Raya Contact Center Banking Best Practices Sodexo Motivates at Call Centre Expo Enterprise Workforce Optimisation Solution Provider GMT to Exhibit at Call Centre and Customer Management Expo 2009: Company to feature its award-winning GMT Planet® product in stand D25 Customer Service Centres of German Mail-order Company Neckermann Upgrade Workforce Management Solution of InVision Software Braxtel deliver enterprise call recording and Quality monitoring into the SMB marketplace. Braxtel Communications announce UK release of award winning Open Source Contact Centre suite, Contact Q Bestshoring – make your customer communication more efficient 2009 Call Centre Expo: Surviving the Economic Downturn with Workforce Management from InVision Software UK-based Qology partners with Virtual Hold Technology itCampus continues its aggressive UK expansion plans E.ON Service Plus Expands Workforce Management with Solution of InVision Software New White Paper from InVision Software: Reducing Costs by Integrating Staff Scheduling and Time Management Overcoming language barriers brings peace of mind to the business traveller ITyX introduces Mediatrix MAILROOM 2.0 at Call Centre & Customer Management Expo 2009 Allianz Suisse: Multi-Site Workforce Management with InVision Enterprise WFM Parature Announces Social Media Integration with Twitter The 12th Call Center Convention on 8th of October 2009 in Vienna, Studio 44 Vistaprint Rolls Out Sword Ciboodle for Enhanced Customer Support

Jul 2009

OutboxSMS Launched To Help Businesses Utilise SMS For Communications With Customers And Staff How Will Your Contact Centre Cope with the Swine Flu Pandemic? Parature Chat™ Revolutionizes the Online Chat Experience for Organizations Worldwide NEXIDIA ANNOUNCES UK LAUNCH OF ENTERPRISE SPEECH INTELLIGENCE (ESI) 8.0 AT CALL CENTRE EXPO Connaught Receives Contact Centre Accreditation Britain’s largest provider of risk management and compliance services has received the highest level industry accreditation for its outsourced contact centre services. CallScripter - Leading the Way in Technological Advances JHP Training – Continuing to build and develop relationships with both National and Regional companies across the UK. Golden Gates Housing frees frontline staff with ntl:Telewest Business Outsourcing Contact Centres in the Charity Sector Connaught Compliance Information Services looks at how charities can benefit from an outsourced offering and warns of the pitfalls of working with non-specialised and poorly briefed operations. Corporate Telecoms Launches Own Premium Headset Range At Call Centre Expo 2009 Customer Management gets clever Telephonetics VIP customers commended for telecoms innovation Why businesses must put social networking at the heart of customer service. Aspect Leads Global Outbound Contact Centre Market Competence Call Center receives award number 21 for best IT Professional Gregor Willenberg InVision Enterprise WFM Release 4.7 now available

Jun 2009

Aspect Strengthens Customer-Company Interactions with New Unified Communications Capabilities Customer service evaluation accessible for all businesses Inverclyde Council deploys IP telephony to offer flexible working practices across more than 100 sites New Research demonstrates value of focusing on your people Eptica wins ‘Most Innovative Technology’ in Asia Pacific Customer Service Excellence Awards ITyX expands with UK subsidiary Cross Channel Conversations initiative gains momentum as European customer service providers move to improve the customer experience across a wide range of devices ntl:Telewest Business helps power patient care at London’s first purpose-built polyclinic TELEOPTI Joins Cisco Technology Developer Program, completes interoperability testing Sefas Celebrates 10th Anniversary Volt Delta International implements new OASIS platform at Telecommunications Services of Trinidad and Tobago Contactual Partners With Pipkins To Provide Workforce Management To Contact Centre Customers Ofcom compliance on Abandon and Silent calls still major compliance issue according to new research coming out of recent National Outbound Forum Sefas’ Group Marketing Director Nominated as Xplor France President.

May 2009

Britannic Technologies and Ipanema Technologies launch netmanager - probably the best network management suite in the world! Genesys to discuss Cross Channel Conversations as first solution to address Millennial Generation Insurance a hot market for customer service technology says Sword Ciboodle Genesys launches initiative to connect eServices, contact centres and next-generation communications into a single customer conversation

Apr 2009

ProVu Win Call Centre Order with High Availability PBX. Pipkins Congratulates Customers On Receiving Prestigious Awards From Industry Experts FrontRange SolutionsTM GoldMine® Premium Edition 8.5 introduces Universal Search to deliver more profitable customer interactions InVision Software Receives 2009 CRM Excellence Award from Customer Interaction Solutions® Magazine Genesys’ reputation as trusted advisor leads to shortlist recommendation in Datamonitor’s IVR Decision Matrix Sword Ciboodle strikes deal with Admiral Parature Announces the Opening of its European Office

Mar 2009

Aspect Marks One-Year Anniversary of Global Strategic Alliance and Equity Investment With Microsoft Vhi Healthcare rolls out Sword Ciboodle for world-class customer service City of Bradford celebrates success of ‘New World’ project Leading Workforce Management Provider, Pipkins, Receives Two Prestigious Awards From Industry Experts Q-Matic partners with Teleopti – delivering 25% savings in customer facing operations VoltDelta® Enterprise Services and Solutions Awarded 33 Britannia Hotels Get Their Fax Right with Eptica: Britannia Hotels Group uses Eptica to cut hotel reservation and customer service costs Volt Delta International Attains Gold Certified Partner Status in Microsoft Partner Programme Unified Communications improves customer satisfaction says 85 percent of interviewees in European business survey BGL Group chooses Sword Ciboodle for advanced CRM Open Print Scores Top Marks in Industry Survey Sefas announces new partnership with Océ Customer focus pushes bank’s IT drive in Europe

Feb 2009

Pipkins Receives Highest Ratings in Overall Customer Satisfaction in DMG Consulting LLC Report Multi-site Workforce Management with InVision Software: Efficient Staff Scheduling at Seven International Contact Centres of arvato services Toshiba reduces cost of ownership for call centres with HMP Teleopti launches world-class workforce management tool for free: Teleopti CCC Forecasts – a free product in the Teleopti CCC solution suite Toshiba provides greater call centre management with TASKE

Jan 2009

Online Retailers and Call Centres Reduce Customer Service Costs With Eptica Sefas appoints new Head of Product Marketing Teleopti announces general availability of the next generation workforce management solution – Teleopti CCC, version 7 Teleopti reports the 16th consecutive year of profit

Dec 2008

Eptica Ranked Amongst Fastest Growing Technology Companies on the Deloitte Technology Fast 500 EMEA 2008

Sep 2008

Volt Delta announces the launch of OASIS Smart-Station and OASIS Smart-Station for Microsoft Dynamics™ CRM

Aug 2008

Volt Delta announces deployment of an OASIS on-call managed service by Cable & Wireless in the Channel Islands & Isle of Man to support its mobile pay-as-you-go top-up service

Jun 2008

Volt Delta announces contract win at Fonecta Group in Finland Volt Delta releases its fully automated voice survey application

May 2008

Volt Delta awarded multi-year contract from eircom Ltd.

 

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