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Sixty K Ltd. (60K) is the newest and fastest growing business process and contact centre outsourcing company in Bulgaria. Our current contact centre has over...
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Agent Headsets are Corporate Telecommunications own brand of cost-effective, yet high quality and hard-wearing range of office and call centre headsets.
Whichever product you choose,...
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Alcatel-Lucent address customer requirements from cost competitive voice call distribution capabilities for SME’s, to Enterprise wide networked multimedia interaction centres supporting thousands of agents across...
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Alphametrics has over 25 years software development experience. DART Reporting is the latest product to be launched. DART is an easy to use, highly functional,...
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Altitude Software's uCI (Unified Customer Interaction) suite is designed to meet interaction operational needs. With a track record of 15 years' development and over 750...
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ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal vital information, enabling companies and organizations...
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We provide fully hosted solutions for contact centres including knowledge and workflow management, e-learning, staff assessment and recruitment solutions and online surveying systems. All our...
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Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact centre.
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Aurix is the market leading provider of speech search products. Based on our patented phonetic speech recognition technology, Aurix products release the hidden value from...
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Autonomy, a global leader in infrastructure software for the enterprise, powers customer interaction solutions that improve and strengthen customer engagement by understanding and analyzing the...
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Bangladesh Telecommunication Regulatory Authority is the apex body regarding Telecommunication guideline in Bangladesh. As per government’s digital Bangladesh vision, they are supporting Call Indutry in...
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Invest in Berlin: we are your partner in site selection, and provide all the support you need: professionally, quickly — no red tape and free...
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Best Practice Training & Development is the UK's leading provider of skills training and vocational qualifications for customer service, contact centre and leadership & management....
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The Botswana Iinternational Financial Services Centre is a Botswana Investment Promotion company which aims to facilitate the delivery of a wide range of cross-border financial...
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Braxtel Communications have been a leading innovator supplying Comprehensive Contact Centre solutions to the channel since 1997. Braxtel have Offices in the UK and USA...
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Bridge Training and Events works closely with customer focused companies transforming front-line into Living Brand® Champions. Our true passion is for performance in both customer...
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Britannic Technologies are an award winning specialist within the integration, development and maintenance of Voice, Data, Video and IP Network Communications. With over 25 years...
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Bucher + Suter is a worldwide provider of Cisco Unified Contact Center solutions. As a Cisco Advanced Technology Partner and Cisco Technology Development Partner, b+s...
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Business Systems provides call recording/quality monitoring, speech/data analytics and business intelligence applications. Operating for over 20 years, supplying both CPE and hosted solutions we are...
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The UK’s leading magazine covering the call centre industry. Articles give advice on how to ensure successful customer contact and ensures readers are kept abreast...
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CallScripter is an enhanced customer interaction software suite, specifically developed for contact centre, telesales and telemarketing operations.
The software facilitates the rapid set-up, handling and...
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Incentive schemes and reward and recognition programmes have the power to deliver the motivation, engagement and performance returns to increase business growth.
Capital Incentives & Motivation,...
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CCT is a contact centre technology specialist who provides strategic advice, design, training, implementation, and support services. Our solutions include:
• IP Telephony and Data
• Call recording
• Self service...
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Charter UK provides Enterprise Customer Complaint and Feedback Management software to the UK’s leading organisations.
Our software can help your company implement an integrated approach to...
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Ciptex offers “best of breed” hosted contact centre technology. Ciptex delivers rapid access to solutions including Altitude and Avaya with flexibility and scalability. Remove capital...
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The Cisco pavilion, featuring Bucher & Suter, Dimension Data, JAM IP and Logicalis, will be hosting regular demonstrations and presentations on self-service, multichannel contact handling,...
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City Park Technologies is a contact centre outsourcing company with a 600 seat facility across 2 sites in Glasgow. We are a young company with...
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Competence Call Center is one of Europe’s leading call centers. At 8 locations in 6 countries, 2,000 service professionals provide top quality international call center...
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ComSysConnect is a hosted virtual contact center system. ComSysConnect is attainable for every organization. No need for investments, no costly maintenance and updates; you only...
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Connaught Information Services
Connaught Information Services offers an exceptional outsourced contact centre solution for blue-chip private and high profile public sector clients, providing multi-media channels and...
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ContactBabel are the contact centre industry experts. If you need to know how the industry works, or where it’s heading, we have the answer.
Our...
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Convergys is a global leader in relationship management providing self-service to live-agent solutions that span the entire spectrum of interactions to ensure that your customers...
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We are 'The Motivation Agency'; everything we create and do is with a view to incentivising your people to achieve more for you.
We offer a...
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Manufacturer of ice - a high quality business communications platform for Contact Centre, Self-Service IVR, Call Recording, Speech Recognition and Unified Communications. ice is available...
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CSN is a membership organisation that supports its members and customers on their journey to service excellence through a range of benefits (including over 20...
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Customer Strategy is a leading edge, agenda setting website and quarterly magazine that brings senior customer-focused executive the latest in business trends, best practice, winning...
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CyberTech is a worldwide organisation leader in developing and delivering cutting edge voice recording, quality management and performance improvement solutions for call centres, financial institutions,...
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Datadialogs develops ‘Eden’ the Service-Oriented Architecture (SOA) platform enabling organisations to rapidly create and deploy business solutions without having to develop code. Eden integrates in...
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Dimension Data have more than two decades experience in designing, building and managing IT solutions for contact centres around the world.
Our Contact Centre solutions...
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ECCO is a fast-growing provider of Business Process outsourcing, in sourcing and co sourcing contact-center services. ECCO is one of the leading players in the...
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When quality matters, choose Empirix. When contact centre technology fails, it can impact an organization’s bottom-line. Empirix’s testing and monitoring solutions can help assure the...
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Empolis offers an integrated suite of easy-to-use business applications which utilize semantic technologies for analyzing, interpreting and automatically processing the growing volume of unstructured data....
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Eptica enables organisations to answer customer enquiries effectively. We are the leading European provider of multi-channel and multi-language customer interaction solutions and specialists in Web...
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Freedom delivers secure communications solutions to a wide range of businesses throughout the UK. With specialist expertise in key vertical markets and over 20 years...
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Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, Web and e-mail. Genesys software...
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Germany Trade & Invest is the foreign trade and inward investment promotion agency of the Federal Republic of Germany. The organization advises and supports foreign...
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The Global Corporate Challenge is a unique and effective way of getting employees more active, healthy & productive. The GCC achieves this by challenging teams...
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GMT Corp. is a leading provider of workforce management and performance optimisation solutions enabling contact centers to improve customer service and sales while decreasing agent...
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Goldcrest Solutions are experts in providing systems based on Microsoft Dynamics CRM. Our innovative solutions help organisations attract and manage customers more effectively and efficiently...
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Granby Marketing Services is a leading UK response management and Brand support specialist. The GranbyTalk operation provides a range of experienced inbound and outbound telemarketing...
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The Incentive Experts at Grass Roots have over 29 year’s experience designing and delivering incentive and recognition programmes to reward channel partners, employees and customers....
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Hello World provides high quality call centre services on demand. We offer the full range of customer contact services, at prices far better than typical...
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I-Net-plc offers unique network telephony control management. Residing within BT’s 21CN Core, the network platform benefits from all of BT’s Global infrastructure, with a proprietary...
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i.m creative specialises in the design and development of interactive incentive games and performance management dashboards. These tools offer a unique and exciting service to...
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Positively change the behaviours and performance of your staff and those of your outsource partners using our proven approach to incentivisation and motivation.
We have been...
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Incorpore are the only company that can offer you the guaranteed lowest corporate rate at 2,000 UK health clubs. Encouraging staff to be more active...
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Call Center Applications software development with over 20 software for Voice, data productivity tools, Call Recording, IVR, VOIP, CRM,CMS, VIDEO Conferencing, Agent Evaluation, Screen Capture,...
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Interactive Intelligence is a global provider of unified IP business communications solutions, providing innovative contact centre software delivered as a hosted service or on-premise product;...
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InVision Software is a world-leading supplier of enterprise-wide workforce management solutions which enable companies to optimise their staff planning and scheduling processes. InVision empowers customers...
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New consumer research – free to our visitors. We specialise in telephony applications which enable clients to communicate more effectively with their call centre customers...
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ISV has been providing Call Centre Training and Assessemnts to the industry at home and abroad since 1992. We have never seen less than 15%...
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The Italian Trade Commission (ITC) is the national agency which promotes trade between Italy and the UK. The Investment Desk, within the ITC, is a...
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Innovative technology for Outbound, Inbound and quality monitoring. Renowned for flexible solutions, reliable engineering and outstanding customer service. itCampus technology is available premises based or...
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ITyX offers a broad range of digital online interactions – from e-mail response management to video live chat and co-browsing solutions.
Easily integrated, its modular...
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JAM IP is a leading contact centre services organisation, a group of experts who specialise in consulting, professional services, software development, systems integration and managed...
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JHP Training is a national training provider with extensive experience in working with Contact Centre operations to improve staff recruitment, retention and performance. All qualifications...
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Whatever your requirements you'll find that the
Solutions for business team have the perfect incentive
portfolio to recognise and reward valued employees
and customers, chose from our multi...
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LangCommLive provides instant over the phone access to a live interpreter service covering 150+ languages, 24/7, 365 days a year. Enhance your Customer Service, win...
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Logicalis is an international provider of integrated ICT solutions, delivering secure, converged computing and communications infrastructure and services.
Our expertise is in key technology disciplines such...
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Speech Industry Awards 'Market Leader-Best Speech Engine' 2008/2007: Loquendo is the leading innovator in speech recognition and speech synthesis. With 26 languages/63 voices, Loquendo's best-in-breed...
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Your M&S For Business is the perfect choice to help reward, congratulate and motivate people you value in a way they’ll appreciate and remember. We...
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Managemycomplaints.com is an online customer complaint and feedback management software application providing a quick, easy and cost effective way to implement a complaints management solution.
For...
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Mary Gober International is at the forefront of designing and delivering the most innovative customer service training available today.
Using a dynamic psychological approach, the internationally-acclaimed...
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MiniFrameUK will be exhibiting its multi-award winning SoftXpand ecoware system at Call Centre Expo 2009.
SoftXpand is proving a key approach for many organisations looking to...
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We produce Charities Management magazine which has regular material on contact/call centres and customer (donor) management to reflect the increase in charity use of both...
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mplSystems provides innovative multimedia contact centre technology for your sales and service requirements including your mobile workforce. intelligentContact™ can be deployed in the “cloud” or...
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MST Holding is a Pan European BPO Call Centre - Contact Centre services provider. It is specialized in multi channel customer Service and Technical Support...
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We offer all types of mystery customer research – face-to-face, video, telephone, email, letter and website, competitor and B2B for a wide range of clients...
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WE ARE THE LEADING SPECIALIST IN CALLBACK AND AUTO-MESSAGING SOLUTIONS. OUR SOLUTIONS ENHANCE OUR CLIENTS' BUSINESSES BY IMPROVING THEIR OPERATIONAL EFFICIENCY.
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Set-up or expand your call centre at a fraction of the cost of traditional solutions using a NewVoiceMedia Hosted Contact Centre service.
No hardware or...
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Nexidia provides proven, scalable and affordable Speech Analytics solutions to enable customers to instantly access recorded audio and perform root cause analyses that:
° Deliver unparalleled...
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nGenera CIM (formerly Talisma) specialises in customer interaction management (CIM) solutions that improve the customer experience whist reducing costs. The nGenera CIM Suite provides live...
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NICE Systems is the leading provider of Insight from Interactions™ solutions and value-added services, powered by advanced analytics of unstructured multimedia content – from telephony,...
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Sennheiser Communications offers a product range that provides integrated headset solutions for professional telecommunications and multimedia applications. Our premium telecom products serve to increase the...
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Noetica specialises in Agile Customer Interaction Management solutions for the contact centre. Our solution Synthesys™ provides the most intuitive, rapidly deployed agent guidance technology available...
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Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies,...
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