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Sodexo Motivates at Call Centre Expo

Sodexo, one of the UK’s largest suppliers of incentives and rewards, is exhibiting at the key event for call centre professionals, Call Centre Expo, in Birmingham.

As an expert in the field of staff motivation, Sodexo will be demonstrating its portfolio of incentivising products; SayShopping Pass – the multi retailer gift voucher, Vivaboxes - the try-before-you-buy gift with a voucher, and a new service, Sodexo Performance Suite, with a 3,000 item catalogue of merchandise, offering recipients the choice from home theatre systems, digital cameras to jewellery and handbags, depending on what motivates and interests them. Sodexo can devise an entire scheme for companies, from design, technical back up and communication of a scheme or, alternatively it can simply provide a relevant and inspiring reward.

Sodexo’s Performance Suite in particular is ideal for call centres. This tool enables companies to create:
• Incentive schemes
• Performance programmes
• Customer Management compliance
• Staff loyalty schemes

The scheme works by allowing the participant to select his or her reward upfront, ensuring that the reward is absolutely appropriate and motivating for them. Performance Suite works on a points basis and depending on the established scheme, then shows the participant how he or she can earn the reward.

The participant can check their points and current performance online, plus they will also receive regular communication via email, SMS, newsletter or fax (whichever they prefer) updating them on their progress. Managers of the scheme have a 360◦ view of the programme and full control over all activities via a specially designed website. Reporting and analytic control panels give them a complete overview of the programme, including results and ROI, ideal for call centres with a large number of employees.

Kevin Harrington, Director at Sodexo says: “We all know that incentivised call centre staff can help drive sales and improve business performance. That’s where Sodexo comes in. We can help companies develop cost-effective, results-driven schemes that suit their individual needs and provide a return on investment. Whether you are looking for a tailor made, all encompassing scheme, or purely looking to exploit the power of SayShopping Pass for a staff incentive scheme, Sodexo can help.”

Sodexo Pass International has over 30 years of expertise in offering bespoke solutions through vouchers and cards to both the private and public sectors.

Further information call 01276 418888.

For further press information contact Laura Swann or Olivia Lawrence at Hamilton PR on 01892 546599 or email laura@hamiltonpr.co.uk or Olivia@hamiltonpr.co.uk

ENDS
Notes to Editors:
• Sodexo is the world’s largest integrated facilities management services organisation and leading global issuer of service vouchers and cards. In the UK Sodexo provides innovative food and management services to businesses and industry, including the education, healthcare, leisure and defence sectors

• Sodexo Group:
355,00 people
30,600 sites
Operating in 80 countries
Revenue of €13.6 billion/$20.5 billion
• Sodexo Pass/Service Vouchers and Cards:
€10.4 billon in issue volume
€596 million in consolidated revenues

 

 

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