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UK-based Qology partners with Virtual Hold Technology

Partnership will Help Companies Make Better Use of Customers’ Time

Newhaven, East Sussex and Akron, OH — 25th August 2009 —Qology Limited has reached a reseller agreement with Virtual Hold Technology, LLC (VHT), to sell and support the Virtual Hold® software solution to customers in the United Kingdom and Ireland. Qology develops queue management and callback strategies for contact centres in the government, finance and utility sectors. With this partnership, Qology will be able to help its clients enhance customer satisfaction, increase revenue and reduce operational costs.
Virtual Hold software helps eliminate hold time in contact centres worldwide. When hold time is more than a few minutes, the Concierge® solution offers to hold a customer’s place in line and call them back when it’s their turn to speak to a customer service representative. Scheduled callbacks, website integration and outbound notification products also are available.

“Waiting on hold remains the single most complained-about aspect of calling a company,” said Stuart Lambert, principal consultant, Qology Limited. “We are thrilled to be able to offer a solution that will help our clients’ contact centres operate efficiently and respectfully by providing callers with an alternative to waiting on hold.”

In addition to being a reseller, Qology will continue working with VHT to create innovative ways to utilize and deploy their virtual queuing software suite. First, they will make Virtual Hold software available on a fully hosted basis to enable rapid deployment and reduced total cost of ownership.
“Organisations are increasingly adopting the SaaS [software as a service] model as a cost-effective and flexible way of deploying technology that support and enhance their internal processes as well the experience they are able to offer to their customers,” Lambert said. “The results of decreased costs and increased customer satisfaction create a competitive edge for businesses and provide an even faster return on investment.”

Commenting on the agreement, vice president of business development at Virtual Hold, Jeremy Starcher, said: “Qology is unmatched when it comes to knowledge of the contact centre space and experience in complex integrations. The partnership between Qology and VHT will help businesses in the United Kingdom and Ireland offer the ultimate customer experience by demonstrating respect of their customers’ valuable time.”


About Qology
Qology focuses solely on developing queue management and callback strategies for organisations throughout the United Kingdom and Ireland that enhance customer satisfaction, increase revenues and reduce operational costs. Qology’s solutions can be deployed on premise or will soon be available on a fully hosted “software as a service” (SaaS) basis for rapid deployment and reduced total cost of ownership. Qology’s experience centres around contacts in the government, finance and utility sectors.

For more information, visit www.qology.com or call 0800 878 6000.

You can also visit the Qology booth at the Call Centre & Customer Management Expo, 22nd and 23rd September 2009 at the Birmingham National Exhibition Centre, stand K5 in Hall 9.

Free Interactive Demonstration: 0800 878 6006
Experience what your customers could experience with Qology’s queue management solutions.

Media Contact
Andrew Munday
Qology Limited
pr@qology.com

About Virtual Hold Technology
Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT’s patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Southwest Airlines, Time Warner Cable and AVON. To learn how VHT’s virtual queuing solutions can help increase customer satisfaction and reduce contact centre costs, visit www.virtualhold.com or call 877-886-8187.

Free Interactive Demonstration: 888-412-2214
Experience what your customers experience with Virtual Hold® solutions.

Media Contacts
Adrienna M. Frazer
Virtual Hold Technology
afrazer@virtualhold.com

 

 

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