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E.ON Service Plus Expands Workforce Management with Solution of InVision Software

Birmingham / Ratingen (Germany), August 18th, 2009 – E.ON Service Plus GmbH, which provides shared services such as accounting, claims and customer contact management for various businesses within the E.ON group, confirms expansion of its existing workforce management solution InVision Enterprise WFM to 500 agents. For several years, E.ON Service Plus has been successfully scheduling its service centre agents with InVision Software, one of the leading international providers of enterprise-wide workforce management (WFM) systems.

During the last few years, the number of agents working at the three principle sites of the company in Landshut, Bayreuth and Kassel has increased steadily. To meet its new challenges, E.ON Service Plus GmbH decided to expand the existing workforce management solution from InVision Software. And moved towards a more optimised, demand-oriented approach to scheduling.

Stefan Zöls, who is responsible for the staff scheduling in the customer contact management department at E.ON Service Plus GmbH, confirms: “The solution from InVision Software has been in use in our company for many years and we are very happy with its functionality. The processes are running in an optimal way and the schedules are ideally suited to our service requirements. Thus, expanding InVision Enterprise WFM was just the next logical step.”

Thanks to the expansion of the WFM system, a considerable number of planners can use the system simultaneously now. Moreover, the integration of agents into the scheduling process has been enhanced by the Infothek Inform module. Infothek Inform continuously monitors all schedules and recognises any modification. In case of any schedule changes, agents are informed automatically in real-time via email. In addition, every agent is now able to retrieve his or her personal schedule at the push of a button.

“Due to the additional components, E.ON Service Plus GmbH can keep on creating schedules that at all times conform as closely as possible to the actual requirement“, says Peter Bollenbeck, CEO of InVision Software. „Moreover, agents are now completely integrated into the planning process which will quickly have a positive impact on the employees’ satisfaction and motivation.”

About InVision Software
InVision Software is a world-leading supplier of enterprise-wide workforce management solutions which enable companies to optimise their staff planning and scheduling processes. InVision empowers customers to reduce personnel costs, increase productivity, improve employee satisfaction and to boost revenue by leveraging better customer service. Founded in 1995 and based in Ratingen (Germany), InVision currently employs more than 220 WFM specialists and has offices across Europe, North America, and South Africa. InVision Software AG (IVX) is listed in the Prime Standard Segment of the Frankfurt Stock Exchange. Among InVision's clients are numerous international blue chip companies, such as ABN Amro, Allianz, BMW, Deutsche Telekom, IKEA, Sky and Vodafone.
Further information: www.invisionwfm.com


Press contact:
Jutta Handlanger
InVision Software AG
Head of Corporate Communications
Halskestrasse 38
D-40880 Ratingen (Germany)
phone: +49 (0)2102 728-252
fax: +49 (0)2102 728-111
e-mail: pr@invision.de

UK contact:
Chris Dealy
InVision Software Ltd.
Sales Director
Baskerville House
Centenary Square, B1 2ND Birmingham
phone: +44(0)121 503-2620
fax: +44(0)121 503-2621
email: chris.dealy@invisionwfm.com

 

 

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