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| Connaught Information Services | 25 Jul 2009 |
Connaught Receives Contact Centre Accreditation Britain’s largest provider of risk management and compliance services has received the highest level industry accreditation for its outsourced contact centre services.
Connaught Compliance has been awarded the CCA Global Standard Version 4 by the Customer Contact Association, the industry champion for all organisations working in the area of customer contact and service.
Connaught operates four highly specialised outsourced contact centres serving blue-chip and high profile public sector clients which are staffed by skilled advisors who have undergone rigorous training in their field.
The CCA commended Connaught for the high quality training and support given to new members of staff and the commitment to employee development through the range training and development courses available to staff.
John Prowse at Connaught said: “As a company we’ve grown rapidly and our call centre offering is in many ways one of our ‘best kept secrets’ that forms a central part of the service we offer to many of our customers.
“We place a key focus on staff development, not only for newer employees but also those that have been with the organisation for a number of years. Many of our employees begin their career with us in one of our call centres and progress through the ranks or move to other areas of the business. We are great believers in nurturing and retaining talent and this has clearly been recognised by this award. We are delighted to be recognised in this way by the CCA.”
John Prowse continues: “As public and private sector organisations strive to meet the legislative and regulatory demands upon them we can see a real gap in the market for our services and intend to place a real emphasis on growing and developing the contact centre side of the business over the coming years.”
Sandra Busby, Managing Director of the Welsh Contact Centre Forum, an employer-led forum said: “This is a prestigious and highly-deserved award that reflects the quality of the contact centre services offered by Connaught Compliance, and more widely on the industry here in Wales. As a sector that employs 28,000 people in 171 call centres across a variety of sectors, it is a vibrant industry in which Connaught Compliance is an increasingly important and recognised player.”
Connaught was established in 1982 and is now a FTSE 250 listed company with over 8,000 employees.
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For further information please contact Caroline Holmes at working Word PR on caroline.holmes@workingwordpr.com or 029 20 64 6840
NOTES TO EDITOR
• Connaught, a FTSE250 plc with a turnover in excess of £500M, is the UK’s leading integrated services provider operating in the social housing, public sector and compliance markets. Connaught’s service range includes planned and response maintenance; estate cleaning and grounds maintenance; gas, electrical, water and fire safety; health and safety consultancy and training.
• Connaught Compliance provides the UK’s widest range of integrated compliance services to help businesses manage their health, safety and environmental risks, meet their legal obligations and improve performance.
• For more information visit www.connaught.plc.uk.
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