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Aspect Leads Global Outbound Contact Centre Market

Aspect, a unified communications
(UC) solutions provider, today announced the company is the leading global contact centre vendor for outbound capabilities, according to a report from Datamonitor, an international business intelligence firm. The Market Share
Insight: The Contact Center Universe report found that Aspect has 29 percent of the market, with the next leading vendor maintaining a 16 percent market share.

"Outbound contact centre capabilities continue to be heavily in demand in
2009 as companies search for advanced capabilities to reach their audiences at the right time for business processes that are critical to revenue goals, such as collections and sales," said Ian Jacobs, senior analyst, Datamonitor. "We've found that many companies are turning to Aspect for these outbound features due to the depth and breadth of the vendor's offerings, in addition to their reputation in the market."

Aspect offers outbound capabilities as part of a number of UC applications for the contact centre, including Blended Interaction(TM) and Streamlined Collections(TM). Aspect's UC applications help companies target operational objectives with specific software capabilities.

"More companies are looking to increase the effectiveness and productivity of their outbound contact centre processes, and our UC applications provide all the capabilities these organisations need to improve their outbound campaigns," said Serge Hyppolite, director of interaction product management, Aspect. "Our leadership in the outbound market offers a strong proof point that organisations are turning to Aspect for our innovative UC solutions, our reliability, scalability, reputation, and ultimately our ability to help improve their business results."

About Blended Interaction:

Blended Interaction is a unified communications application for the contact centre that provides inbound, outbound, self-service and workforce optimisation capabilities. By eliminating complex integration and providing common management, reporting and administration, Blended Interaction gives you greater visibility, control and staffing efficiency in your multichannel contact centre that helps enhance customer satisfaction and improve business results.

About Streamlined Collections:

Streamlined Collections is a unified communications application for the contact centre that automates early stage collections and enables expert agent engagement for a more effective delinquent account targeting strategy to help you get more promises to pay faster, reduce servicing costs and
write-offs, and improve collections results.

About Aspect:

Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact centre. Applying 35 years of insight and experience, Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit http://www.aspect.com.



Aspect, Blended Interaction, Streamlined Collections, and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.



For further information, please contact:

Anita Marsh
Aspect
Tel: +44 (0)20 8589 1000
anita.marsh@aspect.com

Michael Gray
Gray Associates
Tel: +44 (0)20 8224 2315
michael@grayassociates.co.uk

 

 

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