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The 12th Call Center Convention on 8th of October 2009 in Vienna, Studio 44

Call Center Convention 2009 - the Business Event of the year within the Call Center and Customer Care industry expects you once again to join international Top Speakers and discussion participants, in order to bring you exciting trends and developments from the range of customer services and more.
Leading International Speakers will engage with you in intense lectures on the topic: “Mastering the crisis and getting ready for the upcoming economic growth".

Competence Call Center has once more succeeded in having a number of representatives from the Call Center and Customer Care Industry at the Call Center Convention 2009. The speakers for 2009 include Gerry Cools, Belgacom, Belguim, Vicky Giourga, HSE24, Germany, Bob Dunn, Telefonica CO2, UK, Gökhan Alakus, DenizBank, Turkey, Tonio Meier, Orange Communications, Switzerland and Judith Rott, TUI Germany GmbH, Germany. Olav V. Strawe-Higuchi, publisher of the branch magazine Teletalk, Germany, and prominent personality in the Call Center industry, will moderate the event.

„With our various nationality-mix of our key note speakers that will be presented this year, the Call Center Convention still has even more international view points to offer. Olav Strawe-Higuchi will enrich the Convention with his insight into the American Market by talking about “Facebook, YouTube, Twitter- How Social Media is changing Customer Relationships’’, states Margit Edelsbacher, Event Manager of the Competence Call Center AG and Organizer of the 12th Call Center Convention. „The this year topic is focused completely on the indication of the present economic situation, with a positive view into the future. For us it stands in the foreground that our guests profit from the experience and know-how of the international key note Speakers. Innovative strategies from different industries as well as established success concepts will extend your wealth of experience and your know-how “, Edelsbacher is convinced.

In the following panel discussion, which is moderated by Jeroen Hollestelle, Romtelecom, Romania, the topic will be ‘’CEE quo vadis? Facts, developments and status quo of future market growth’’. Prominent industry experts from the CEE area will discuss the future prospects and trends for this region in the discussion and will bring in their experiences and visions.
In the discussion will participate among others Anna Mária Popcsa, Pannon GSM Telecommunication PLC, Hungary, David Perotta, Vodafone, Romania and Andreea Dana Stanescu, Vodafone, Romania.
„We decided this year for the first time for an international panel discussion, in order to widen the opportunities, views and chances within the CEE area” , confirms Margit Edelsbacher.

During the proceedings of the 12th Call Center Convention, Mag. Thomas Kloibhofer, CEO Competence Call Center and host of the Event, will be pleased to present the “CCC Special Award” for the fourth time. This will honour a personality that contributes considerably to the professionalism and to the advancement of the international call center industry .

More on the Call Center Convention
The Call Center Convention is organised by Competence Call Center and the convention finds itself in its 12th year since its inception. On this occasion the convention will be held in the Studio 44, in Vienna. The convention is known as an international Call Center and Customer Care Event and promotes the exchange and the knowledge sharing of international industry experts.

Your contact person for questions concerning the 12th Call Center Convention:
Margit Edelsbacher
Event Management, Competence Call Center
Tel: 0043/1/81122/7722
Email: margit.edelsbacher@yourccc.com

 

 

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