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EMPOLIS PRESENTS E-SERVICE SUITE AND VOICE OF THE CUSTOMER AT CALL CENTRE EXPO

Global Semantic Application Vendor Demonstrates Benefits for Service Organisations

Kaiserslautern, Germany, 21 September 2009 – Empolis GmbH, an Attensity Group company, will present its award-winning business applications at this year’s Call Centre & Customer Management Expo held at the NEC, Birmingham in England on September 22nd and 23rd. The web-based E-Service Suite as well as text analytics application, Voice of the Customer will be demonstrated at the Birmingham event.

The Empolis E-Service Suite automates and optimizes services processes producing more precise customer responses, improving service quality, op-erational efficiency, and customer satisfaction. The Suite is comprised of Empolis’ award-winning knowledge management technology, Empolis:Service Lifecycle Suite (e:SLS) and the tried-and-tested multi-channel management software MailMinder from Living-e. Together, they form a powerful application, which provides a self-service environment for both customers and agents to access answers to key service questions and ensures that the information found reaches the customer efficiently by email, fax, letter or text message.

To complement the portfolio, Empolis will also show “Voice of the Customer”, a text analytics application which uses out of the box sentiment analysis, fact extraction and trend categorization to provide rapid processing of textual sources including customer emails, survey responses and social media. The application reveals top issues being talked about, together with shades of meaning and detailed sentiment, with minimal set-up work required. Its built-in discovery environment enables companies to identify, manage and receive alerts on trends, issues and concerns hidden within customer conversations.

Empolis is the EMEA go-to-market entity of the Attensity Group and both Empolis and Attensity are among the “100 Companies That Matter in Knowledge Management in 2009.” Attensity Group is focused on becoming a worldwide market leader in the field of semantic applications that open the enterprise up to the world of unstructured data making it easy to monitor, analyze and respond to this growing data source.

Empolis will be located at booth C9 and Empolis Product Manager Christian Hölzel will present “Knowledge Management Revisited” on September 22nd at 10:15 in the Theatre Session Customer Management Technology.

In addition, Empolis’ customer Versatel AG is among four companies short-listed for the prestigious European Call Centre Award in the category “Best Use of Technology”. Versatel entered its project named “visavis” for which Empolis provided the needed technology and now received the positive news of the jury that their application entitled “Integration of a Knowledge Management Application into Call Handling Processes at Versatel AG” has been nominated.

More information: http://callcentreawards.co.uk


More information on Empolis / Attensity products will be available at the following webinars:

Empolis Webinars: http://www.empolis.com/company/news/webinars.html


About Empolis
Empolis, an Attensity Group Company, provides an integrated suite of business applications that analyze, interpret and automate the exploding volume of unstructured data. Business leaders, knowledge management professionals, customer support personnel and customers receive current knowledge and get relevant and actionable answers – fast.
Empolis is the provider of intelligent information management applications for companies and organizations who have recognized the great value for their company. Information in all varieties of formats and from any source are automatically transformed into valuable knowledge and delivered in real-time to the decision-maker. Information is converted into real knowledge capital and business processes are optimized.
Countless notable national and international enterprises (such as Airbus, BBC Monitoring, Bosch, Datev, European Patent Office, Nokia Siemens Networks, Siemens, Versatel and Vodafone), as well as public organizations rely upon Empolis applications and our 20+ year experience in a wide range of industries and process know-how. Internationally, more than 200,000 regis-tered business leaders and users utilize applications from the Attensity Group.

www.empolis.com



Press Contacts Attensity Empolis Europe:

Martina Tomaschowski
Empolis GmbH
Europaallee 10
67657 Kaiserslautern
Germany

Phone +49 631 303 5503
Mobile +49 170 233 7849
Email: martina.tomaschowski@empolis.com


Thomas Huber
semanticom GmbH
Unter den Linden 21
10117 Berlin
Germany

Phone +49 30 74 69 73 97
Mobile: + 49 151 14 96 58 10
Email: Thomas.Huber@semanticom.eu

 

 

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