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Retell pioneers new call recording benefits

Getting the real story behind call statistics is one of the key issues facing organisations of all sizes so they can streamline their work flow and decision support, while managing growth in relevant sectors. Time-poor managers need to be able to produce reports quickly that provide intelligent insight into the call performance of their area of responsibility - past, present and future — for internal and external stakeholders.

Packages that generate call stats have been around for years, but they provide limited insight. Nor do they make it easy to find and apply them. It’s an area that’s been neglected, as there had been no seamless solution to provide such an integrated flow until eighteen months ago when Retell first pioneered a call recorder with built in call management. Retell’s Sense Call Analyser delivers reports and call content to users, it bridges that divide and Steve Cobley, Retell’s Head of Business Development explains how:

“Generally, customers have been sold a call management system and a call recording system separately. They’ve had to look on one screen for one bit of information then another to listen to or find the call. That’s a waste of time and energy. The smart thinking behind Sense is that it brings this together as an intelligent reporting tool.

Sense Call Analyser enables customers to see real time statistics in an easy to read graphical interface, then drill down at the click of a button into the actual call - all on one screen. Sense provides call statistics, call analysis, call recording and call costing all in one unit, it even stops telephone fraud.

The way I see it, its key USP is that it tells you the story behind the call stats with ease, so you can understand the work flow better, which is a very exciting benefit. It already has MS SQL SE database integration, so customers are better able to analyse and evaluate information and then make well-informed, insightful business decisions”.

Sense has recently been developed to offer mobile call recording and uniquely; a voice firewall anti telephone fraud system, and a 100% call match accuracy system to ensure perfect matching of calls.


For further information, please contact Steve Cobley
Head of Business Development or visit Stand M20 at Call Centre Expo 2009

DDI +44 (0)1932 773851 Mobile +44 (0)7931 553946

 

 

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