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Overcoming language barriers brings peace of mind to the business traveller

Business travellers, hoteliers and tour operators can now benefit from improved cross-language communications, at costs that are considerably lower than those offered by traditional interpreting routes, with the launch in the UK of LangCommLive’s professional telephone interpreting service. The LangCommLive service enables the traveller to communicate instantly with a person who does not have nor share a working knowledge of the English language, wherever in the world that may be.
Commercially it is proven that companies which offer their goods and services to potential clients whilst using the clients’ own language are far more likely to close business than those that do not. However the benefits of the service extend beyond the formal business situation, where potential misunderstandings between the customer and supplier can be eradicated quickly and economically. Telephone interpreting also helps to solve problems related to travel delays, accidents and medical emergencies, and even to the simple procedure of booking into a hotel and using its services. In short it provides peace of mind to the business traveller.
Equally hoteliers large and small will be able to provide improved levels of customer service, thereby enhancing the overall guest experience of their hotel. The ability to converse or, indeed, be understood in one’s own language is of the greatest comfort to guests, particularly the elderly, the novice traveller and, of course, the infirm, who will greatly benefit from the access to their own language. Despite the mix of nationalities commonly found at hotel receptions it is inconceivable that all languages can be catered for without access to telephone interpreting.
Unlike face to face interpreting, where it can take several hours, sometimes days, to bring an interpreter to site in person, access to LangCommLive’s service is immediate, ideal for complex business negotiations, day to day travel itineraries or in the event of an emergency. A dial card with a unique access code provides quick, easy and flexible access over a landline, mobile phone or VOIP; crucially charges apply only after connection to the interpreter and then by the second. This compares favourably with traditional interpreting fees, which can start at around £60 for a short single face to face consultation.
Two different contract options allow for both regular and ad hoc or emergency usage. Larger organisations anticipating more frequent use of the service can take advantage of monthly contracts with reduced interpreting costs; bespoke invoicing options with cost centre charging can also be applied to the account, ensuring that charges are coded and allocated accurately in accordance with requirements. For smaller organisations or individual travellers with a limited requirement for interpreting services, LangCommLive provides a simple pay-as-you-go contract option.
More than 150 languages are available on demand using LangCommLive’s unique personal dial card system. The card, complete with contact telephone number, individual access and language codes, enables the user to connect to a qualified interpreter within seconds, 24 hours a day, 365 days per year - a fraction of the time it would take through conventional interpreting methods, and, most important, at a fraction of the cost. The service is available on demand when dialling from most countries in the world.
All of LangCommLive’s interpreters possess native-level mastery of English and their own working language, have a minimum of three years consecutive interpreting experience, and are thoroughly screened prior to recruitment. The company frequently deals with highly sensitive client information and, as such, all interpreters are bound by a strict code of conduct and sign a binding non-disclosure agreement.
Peter Brabazon, International Sales Director, explains: “Following an extensive period of research we believe we have introduced a number of unique and exciting ideas to the market place, including the pricing scheme. By charging by the second rather than by the minute, and then only after the user is connected to the interpreter, LangCommLive offers the lowest quoted pricing structure available in the UK.
“We have developed an exceptional product, at the right price and the right route to market. We believe the benefits of our product are second to none, and we see demand growing fast, not least because LangCommLive is a dedicated interpretation service, not just an add-on to a conventional translation service. This makes it probably the UK’s most comprehensive and cost-effective telephone interpreting service available.”
More information on LangCommLive’s telephone interpreting service, which extends to nearly every conceivable market sector, public or private, is available from Andrew Rowley on +44 (0)845 055 9756 / +44 (0)7976 735954, email: ar@langcommlive.co.uk or from the website at www.langcommlive.co.uk

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Further information:
LangCommLive, short for Language Communications Live, was established in the UK in 2007 to offer a unique and dynamic phone-interpreting service that enables anyone anywhere to communicate instantly with a person who does not have nor share a working knowledge of the English language.
The LangCommLive interpreting service gives clients access to interpreters 24/7, 365 days per year by offering an on-the-spot language option by way of telephone loudspeaker, mobile phone and/or VOIP, depending on the situation. Access to the service is simple and flexible, making it cost-effective for large, international companies and organisations, SMEs and individuals alike.
Telephone interpreting is not new to the UK, however LangCommLive’s offering differs from the competition in several ways:
 it is a dedicated interpretation service, not just offered as an add-on to a translation service
 it offers fast and easy access to an interpreter by means of a personal dial card, each with a unique access code
 the quoted pricing structure is the lowest available in the UK, charged by the second, not by the minute, with charging starting only after connection to the interpreter
 it covers the top known languages - 156 in total
 it offers a network of more than 3000 qualified interpreters who have signed
non-disclosure agreements and are regularly screened
 all interpreters have extensive industry specific terminology, including medical and legal
The market for LangCommLive’s products extends to nearly every market sector, both public and private, anywhere, in fact, where the absence of an English common mother tongue can cause a breakdown in general communication and understanding.
In the public sector this can include: social security and other benefits agencies; the whole spectrum of the NHS; police, courts, fire and other emergency services organisations; local Government, including trading standards and health and safety among many others.
Prime markets in the private sector include: legal services; banking, insurance and other financial services; international and exporting companies; holiday companies and travel operators, including car rental operations and breakdown services; airlines and hotels; call centres; exhibition and events organisers; printed and broadcast media

 

 

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