When and Where?

Attending Call Centre & Customer Management Expo

As a peer-to-peer event, Call Centre & Customer Management Expo is free to attend for anyone who is responsible for the strategic or operational running of a call centre or are involved in devising customer strategy or work in customer service senior management.

Registration for the 2010 event is not yet live - click here to be informed of when registration is opened

Call Centre & Customer Management Expo takes place at Birmingham NEC, Hall 9.

Venue

Hall 9, Birmingham NEC (National Exhibition Centre)

Address: The NEC, Birmingham, B40 1NT

NEC Visitor Services:
Tel: +44 (0) 121 780 4141
Email: info@necgroup.co.uk

If you require additional assistance at the exhibition please contact the operations manager 30 days prior to the show opening by clicking here

Opening Times

Tuesday 21st September 2010
10am - 4.30pm

Wednesday 22nd September 2010
10am - 4.00pm

Getting to the Venue

The Birmingham NEC can be easily reached by car, train or bus, and Birmingham International Airport is nearby.

BY TRAIN

The NEC has main line connections to all major cities through Birmingham International. Trains leave from London Euston. Virgin Trains operate services from London to Birmingham up to 3 times an hour, and average journey time is an hour and a half.

Visit Virgin Trains for timetable and booking information.

(N.B. The international railway station and airport links are a 5 minute walk through the bridgelink at the NEC)

For travel information if you are not travelling from London contact National Rail Enquiries on +44 (0) 8457 48 49 50

You can also book train tickets through The Trainline - an online service which can sometimes offer discounted fares and tickets.

BY COACH

National Express: +44 (0) 8450 13 01 30
Coach information: www.gobycoach.com

(NB: When submitting your destination point on the National Express website, please make sure that you input Birmingham International Rail/Airport from the scroll down menu and NOT the National Exhibition Centre, as neither service nor timetables are provided for the NEC)

BY CAR

Visitors from any location can travel to the NEC directly using the following motorways: M1, M5, M6, M6 Toll, M40 and M42.

The NEC is signposted on motorways and major roads. If you are travelling by car, please allow plenty of time for your journey.

M6 Toll
An alternative to the M6, the M6 toll offers shorter journey times through the West Midlands. It runs between junctions 4 and 11 of the M6 and access is via Junction T1.

Using Sat Nav
If you are using Sat Nav, please use the postcode B40 1NT to locate the NEC. Be aware that the directions will bring you to the NEC and not the car parks. Please follow signs and directions to the car parks once in the venue area.

Car Parking
The NEC has numerous car parks that are categorised into North, South, East & West. There are over 20,000 onsite parking spaces. You will be directed to the relevant car park for Call Centre & Customer Management Expo 2009. The NEC do recommend checking the Site Map before arriving to familiarise yourself with the site.

Download the Site Map

INTERNATIONAL VISITOR INFORMATION

If you are travelling from abroad to Birmingham International Airport (BHX) then the NEC is conveniently located next door. Make sure you book early for great discounts.

These airlines fly directly into Birmingham International:

Aer Arann	KLM
Aer Lingus	Lufthansa
bmi baby	Monarch
Air Slovakia	Pakistan Airlines
Brussels Airline	Ryanair
Continental Airlines	SAS Airlines
Cyprus Airlines	Turkish Airlines
Easyjet	US Airlines
Emirates

For more information about Birmingham International Airport click here

If you are flying into London Gatwick
You will need to get a train from Gatwick to London Victoria. Follow the signs to the London Underground, and get the Victoria Line to Euston. From Euston you will be able to get a train to Birmingham International, which will take approximately an hour and a half.

If you are flying into London Heathrow
You can get the Heathrow express to London Paddington. From London Paddington you can get the London Underground to Euston Square (5min walk to Euston Station) which is on the Hammersmith & City Line. Follow signs on the platform to the Underground. Once at Euston you can get a train to Birmingham International which will take approximately an hour and a half.

Check with Transport For London before you travel for any engineering works which may affect your journey.

Directions to the NEC from Birmingham International Airport
From the first floor of Terminal 1 take the Air-Rail Link to Birmingham International Railway Station, then follow the clear directional signs to the NEC. It's approximately 5 mins walking to the main halls via a covered walkway.

Don't forget your passport!