2009 Show Sponsors

Keynote Theatre Sponsor

2009 Show Sponsors

Together with BT, Avaya offers unique solutions in unified communications and IP-telephony, as well as contact centres, across all enterprise sizes. It's within the UC and IPT markets that alliance is focusing on heavily in order to gain accelerated growth together; with the goal of equalling our supreme positioning within the contact centre space.

Throughout this time we’ve used our combined knowledge to create numerous cutting-edge solutions and services with one goal in mind – making communication better for customers and businesses alike. Right now, the partnership operates in 170 countries, with BT supplying over 4,000 contact centres to over 1,000 customers globally.

Call Centre Technology Solutions Theatre Sponsor

We have the UK's only national Next Generation Network; one that powers mission-critical services for some of the UK's most demanding customers, offering a complete portfolio of data, voice, internet and IP solutions to satisfy the demands of any organisation. Come and hear about how we have the potential to transform your business. Visit us on stand no. B5
www.ntltelewestbusiness.co.uk

Customer Management Technology Solutions Theatre Sponsor

Salesforce.com is the Enterprise Cloud Computing company whose portfolio of Salesforce CRM sales, marketing and service applications are revolutionising the way companies and their customers communicate.

Today, keeping customers satisfied means connecting with them everywhere they turn for service, whether that’s the phone, email, or—increasingly— the Internet. The Service Cloud from Salesforce.com is the next generation of customer service application, empowering customer service organisations to join and manage today's customer service conversations in the cloud: call centre, web self-service and communities and even social networks like Facebook and Twitter.

Find out how you can take your customer service into the Cloud at stand H24.

Call Centre & Customer Management Services Theatre Sponsor

Sodexo offers a complete motivation and reward programme to suit your needs, from an entire rewards system to simply the reward itself. We handle all elements of a motivation programme; from the design, technical back up and communication of the scheme through to the selection of an inspiring reward.

We manage the schemes using a software solution called Performance Suite, which administers, communicates and analyses campaigns.

Sodexo offers a wide choice of reward-orientated gifts, enabling the recipient to choose exactly what they want.

Choose from:

> SayShopping Pass – multi-retailer gift vouchers
> Vivaboxes
> An online catalogue of 3,000+ products

Visit us at stand L9 or go to our website

Contractxchange Live Home Agent Showplace and the Connections Networking Bar

ContractXchange.com, North America’s leading “homesourcing” service, is now available to call centers in the UK.

Access to the ContractXchange network service provides your contact center with all the tools, processes, technological infrastructure and people you need to seamlessly supplement your internal operations with your own (not outsourced) home-based workforce.

Welcome to the unique capability of recruiting on-line from an international pool of certified home-based agents and using them very flexibly within your daily customer operations on a simple, pay as you go, basis.

How does it work? See first hand at The ContractXchange Live Home-Agent Showcase where work-at-home agents from British Gas Services and the Canadian Automobile Association take live customer calls (including transatlantic calls) live from the show flow.

This way to the future.

Lanyard Sponsors

Autonomy etalk powers customer interaction solutions that improve and strengthen customer engagement by understanding and analyzing the meaning of all customer interactions, whether web, phone, email or chat. Autonomy etalk captures and processes all interactions to extract pertinent information for compliance and risk management, customer service operations, and customer intelligence.

Autonomy, a global leader in infrastructure software for the enterprise, spearheads the Meaning Based Computing movement. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, such as text, email, web pages, voice, or video. Autonomy's software powers the full spectrum of mission-critical applications including pan-enterprise search, customer interaction solutions, information governance, end-to-end eDiscovery, records management, archiving, BPM, WCM, web optimization, rich media management and video and audio analysis.

Autonomy

Registration Area Sponsor

Information Technology Industry Development Agency (ITIDA) is a governmental entity affiliated to Egypt's Ministry of Communications and Information Technology. It is responsible for growing and developing Egypt's position as a leading global outsourcing location by attracting foreign direct investment to the industry and maximizing the exports of IT services and applications.

Located at Smart Village, the six hundred acre business park on the outskirts of Cairo, ITIDA is a self sustainable entity that drives the IT industry in Egypt and raises awareness among the Egyptian people of the benefits and use of ICT to advance socio-economic welfare of the community.

Website: http://www.egypton.com
Stand B1

You Are Here Board Sponsors

‘We are a leading force in the design, installation and support of UK and European contact centre solutions with the highest accreditations from major manufacturers including Avaya, Microsoft, and, Nortel providing solutions that address the unique needs of businesses across all market sectors.

By seamlessly blending IP and traditional voice technologies over your existing communications infrastructure we can help you to transform your Call Centres into true Contact Centres: email, web chat, voice calls and voice mail consolidated into virtual queues at an agent’s desktop.

Our solutions help facilitate the rapid deployment of new applications, improve customer service across your distributed operations, and support the flexible working requirements of your staff, skilled employees, irrespective of their actual location, can form part of a virtual network of experts, set up to optimise customer service.’

Gold Sponsor of the Call Centre Focus Conference

Callmedia is the UK technology leader in contact centre and CTI software development with relationships with some of the largest organisations in the industry. With offices throughout the UK and customers throughout the globe, Callmedia offers products and services that deal with a range of applications from predictive dialing to multi-media contact centres and from mission critical conferencing applications to web-based scripting, from protocol conversion to host-based routing and from simple screen-popping to complex call handling systems.

Since its first installation in 1996 with a major direct marketing organisation in London, UK, Callmedia's range of software has grown to installations on three continents with over a million calls a day being handled by Callmedia across the globe.

www.callmedia.co.uk

Tel: 0800 316 2222

Silver Sponsor of the Customer Strategy Conference

Founded in 1989, FrontRange Solutions (FRS) develops software and services that allow organisations to deliver extraordinary customer relationships. Since its inception, the company has focused on solutions tailored specifically to the mid-market, and today it is the undisputed leader with more than one million users and a marquee client list. A leader in consolidated sales and service solution suites, FrontRange established its reputation with the award-winning GoldMine® family of solutions for business relationship management, team-based contact management and sales forces automation; and with HEAT® solutions for complete service management, including Help Desk, Knowledge Management, Asset Management and Service Level Management.

www.frontrange.com

Badge Sponsors

The leading provider of Hosted Contact Centre solutions including Inbound call management with ACD/IVR/CTI, automated Outbound calling with Predictive/Power/Preview and Manual Dialling modes, total Voice recording, complete Call Blending and stand-alone IVR.

The CapEx-free, no-risk, financially scalable solution requires no on-site equipment and provides quick set-up, quick ROI and substantially reduces the cost of the centre infrastructure.

The solutions are provided with a unique, proactive Support service with 99.975% availability which gives superior unmatched performance to clients. We connected over 40 million agent talk-time minutes last year for our established global client-base. Disaster-Recovery and business-continuance are in-built for complete security.

www.ultraasp.net/