Visitor Profile

  Call Centre & Customer Management Expo last year attracted 5,917 
  attendees (ABC audited).


Use the quick links below to see the Visitor Profile for Call Centre & Customer Management Expo attendees. 

  Sample of visitors in 2008
  Areas of Interest
  Size of Company
  Buying Power

Plus, due to the co-location with Service Management Expo, exhibitors this year can benefit from 2 show audiences!

Click here for more information on this year's co-locations

Call Centre & Customer Management Expo delivered a total attendance of 5,917 (ABC Audited) – decision-makers from all the key industries and a wide variety of job functions, a sample of which are listed below.

Visitors came from all the key vertical sectors, including:

Construction/Engineering	Outsourcer
Consumer (FMCG, Consumer Durables etc)	Pharmaceuticals
Consultancy/Management Consultancy	Public Sector/Education/Government
Dotcom	Retail/Mail Order
Finance/Banking/Insurance	Telecommunications
Holidays/Hotel/Leisure	Training Provider
IT/High-Tech Manufacturing & Services	Travel & Transportation
Manufacturing	Utilities
Marketing/Media Owner	Voluntary Sector/Charity
Marketing Services Provider

Sample
Call Centre Manager, The AA; Team Manager, Alliance & Leicester; Operation Planning & Performance Manager, AXA Insurance; Customer Service Manager, Arsenal Football Club; Customer Service Operations EM, Ann Summers; Contact Centre Manager, Best Western Hotels; Director of CRM, BT; Business Development Manager, Barclays; Call Centre Manager, British Red Cross; Contact Centre Manager, Britannia Building Society; Head of Telephony, British Gas; Facilities Manager, BUPA; Customer Operations Manager, Carlsberg UK; Contact Centre Manager, Carphone Warehouse; Customer Service Manager, Easyjet Airlines; Contact Centre Manager Europe, Emirates; Project Manager, Ford Motor Group; Director of Training and Quality, Fujitsu; Contact Centre Manager, General Medical Council; Head of Viewer Services, ITV; Performance Customer Service Manager, London Underground; Head of Operational Planning, National Express Group; Business Manager, Norwich Union; Head of Contact Centres, Npower; Research & Insight Manager, O2; Commercial Development Manager, Royal Mail Group; Contact Centre Manager, Sainsbury's; Customer Support Operations MA, Samsung Electronics; Chief Executive, Sky; Head of Call Centre Services, Specsavers; Schedule Manager, Student Loans Company; Services Director, Tesco Plc; Contact Centre Manager, Talktalk; Customer Service Manager, RSPB; Senior Commercial Manager, Virgin Media; Customer Service Manager, Volkswagon Group; Customer Service Manager, Volvo; Customer Service Manager, Weightwatchers.

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Visitors to Call Centre & Customer Management Expo attend the event to source and purchase the latest products and services.

2008 Visitors' Areas of Interest

Automated Call Distributor 20%   Computer Telephony Integration 26%   Customer Relationship Management 31%   IVR 22%   Motivation & Incentives 23%   Outsourcing 22%   Quality Monitoring / Analysis 21%   Customer Satisfaction 21%   Speech Recognition / Self Service 20%   Training / elearning 21%   Virtual Call Centres 23%   Voice Recording 17%   VoIP 21%   Workforce Management / Optimisation 22%

For a full breakdown of visitors' areas of interest, please contact the Call Centre & Customer Management Expo Sales Team.

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Visitors came from SMEs, mid-market and large companies:

5,000+ Employees 20%     1,000-4999 Employees 14%   50-999 Employees 33%   1-49 Employees 33%

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Call Centre & Customer Management Expo attracts an unrivalled seniority of visitor:

 

With REAL budgets to spend: With REAL purchasing needs: 71% of visitors stated they were attending the show specifically to source and purchase products / solutions for the coming year.

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