This year's annual Call Centre Focus & Customer Strategy Conference takes place on the 22-23 September 2009, Birmingham NEC.
With many industry pundits claiming that the economic downturn should mean a keener focus on customer service, this year’s Call Centre Focus & Customer Strategy Conference provides the very latest information and advice on how your business can strive to remain buoyant and recoup the desired competitive edge.
With 32 insightful sessions, this year’s conference covers the complete contact centre/customer management spectrum, giving delegates the opportunity to gain in-depth solutions, gleaning knowledge and advice from industry specialists, award winners and ‘Top 50 Call Centres for Customer Service’ members.
>> Register online now using our simple booking form
Day 1 timetable
Day 2 timetable
Back by popular demand - 4 essential Masterclasses!
Offering in-depth analysis of 4 key areas: ‘Using Social Media to connect with customers’, ‘Home-working Solutions’, ‘Customer Experience’ and ‘Decision Making & Conflict Resolution’, delegates will be given the opportunity to interact with and obtain knowledge and advice from 4 highly influential speakers.
With the industry expertise of two leading publications, first-class educational content featuring valuable case-studies as well as noted industry speakers, this year’s annual Conference at Call Centre and Customer Management Expo is a must attend event.
Call Centre Focus Conference Gold Sponsor -
Customer Strategy Conference Silver Sponsor - 
