Call Centre & Customer Management Expo 2010 - Partners
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Exhibitor List

Exhibitors Include:

ITyX

Partners

Lead Media Partners


ccf  The UK’s leading monthly magazine covering all aspects of the call centre industry and customer service in general. Articles give practical advice and tips on how to ensure successful and effective customer contact and the regularly updated website (http://www.callcentre.co.uk/) ensures that readers are kept abreast of the very latest market news. Regular features include: the latest product releases, call centre profiles, opinion from and interviews with leading figures, detailed case studies, a letters page, events previews and a comprehensive careers section. In short, a one-stop-shop for call centre professionals everywhere. 
Customer Strategy 

Customer Strategy is a leading edge, agenda setting bi-monthly published magazine. Every issue will bring you the latest in business trends, best practice, winning strategies, career opportunities and more. Essential reading for those wanting to develop profitable long term relationships with with customers.

Join the thousands of forward-thinking professionals in service, marketing, sales and IT roles that are already reading Customer Strategy and visiting customer-strategy.co.uk

 >> Apply for your free copies of Customer Strategy magazine

>> Subscribe to the weekly Customer Strategy email Newsletter 

Official Media Supporters


Outsource Magazine  Outsource is the only UK magazine dedicated to all aspects of the global outsourcing industry. Bringing its readers all the latest news, key sector trends and developments, outsource offers an informative insight into today‘s outsourcing environment.

Sales Promotion  Sales Promotion is a monthly title offering information on all aspects of promotional marketing including motivating employees and customers. Click here to subscribe for free today! 

Mitre House Publishing
 Charities Management
Mitre House Publishing will display Charities Management magazine as charities are major users of in-house and outsourced contact/call centres.  Richard Blausten, the publisher and editor, will be available.   

 


Loyalty

 

 

DM

 

 

 

Incentive & Motivation

 

Official Online Media Partners

cc&cm365  A brand new online exhibition open 24 hours a day, 365 days a year, for call centre and customer management professionals looking for the very latest product & supplier information as well as specific industry news & features. This new resource is brought to you by the organisers of Call Centre Expo and Customer Management Expo and the publishers of CCf; CCf Online and Customer Strategy magazine.
www.callcentreandcustomer365.com

IT Pro  IT PRO is the destination for IT coverage in the UK. It differentiates itself by allowing UK IT professionals to participate in the exchange of knowledge, providing practical solutions to guide them through the maze of IT investment.
Register for IT PRO at: www.itpro.co.uk 
 CustomerServiceManager.com CSM is a leading online magazine and community for customer service professionals. The CSMwebsite is packed with customer service articles, skills and tips - all designed to help you improve your customer service. Join for free and receive a valuable customer service newsletter each month. www.customerservicemanager.com 
Customer Service Network  CSN are a membership organisation (with around 300 members) who support organisations on the journey to service excellence. Through a range of services including assessment, benchmarking and customer surveys they measure customer perception and identify and recommend actions that address the key drivers for improvement, providing user-friendly reports and live on-line results. www.customernet.com/ 
MyCustomer.com  MyCustomer.com is the leading online community for CRM professionals in the UK, serving over 70,000 members with a wealth of breaking news, features, research and analysis, and forums; covering key topics including: Customer Intelligence; Customer communication; and Customer service and experience.

Visit us at www.mycustomer.com

 ITProPortal  Get to the heart of technology news and issues with ITProPortal.com, with Britain’s longest running independent technology website. Providing our audience with the latest news, features, analysis and resources, produced by renowned experts all in one place. Let us do the hard work for you.   

Official Media Partners for the Public Sector


Government TechnologyGovernment Technology deals with the "business end" of Government and IT requirements. Editorial content is delivered through a rigorous ongoing programme of research by our own in-house editorial team, who both write and commission bespoke articles.

Commercially, the magazine forms a bridge between the state at local, regional and national level and those private sector companies who wish to do business with government. GT helps advertisers reach the decision makers of this vast market in a highly targeted way. The magazine also supports several high profile exhibitions. 
 

GBFor more information: www.governmentbusiness.co.uk   

Also Supported By


CCMA  The CCMA is run by an elected Board of call centre professionals who give up their own time to put something back into their industry and help to support others.
 

Professional Planning Forum  The Professional Planning Forum is the independent industry body for effective resourcing and planning in the contact centre industry, working across all industry sectors to provide specialist support for contact centre professionals.
www.planningforum.co.uk 

Socap  The place for professionals within the consumer affairs and customer service industry. The service profession now needs and deserves a worldwide member-based organisation, more than ever in the current global market place. It was originally founded in the United States of America in 1973. SOCAP UK followed in 1986. There are now SOCAP organisations throughout the world including Australia, New Zealand, South Africa, Japan, Korea, Brazil and Canada. World-wide there are over 4,000 members looking to serve their customers and companies to the best of their ability. SOCAP works with other stakeholders – government, regulators, standards bodies and consumer advocacy organisations – to bring together the best of people and the best of practice on behalf of the companies they work for and the people they serve.
SOCAP raises the professional profile of Consumer Affairs and Customer Service as a profession while remaining focused on the individual practitioner looking to exchange ideas, expertise and opinions to ensure the future of the profession.

Contact us at enquiries@socapineurope.com

 

 FEDMA  FEDMA, the Federation of European Direct and Interactive Marketing, represents the sector in all its forms at European level. FEDMA's objective is to protect and promote the European direct and interactive marketing sector by creating, through representation, self-regulation and information, acceptance of and confidence in direct and interactive marketing within a healthy commercial and legislative environment in which the sector can profitably operate and develop. Representing the interests of over 18,000 companies, FEDMA is the single voice dedicated to building the business of cross-border direct and interactive marketing, both through its vast network of businesses within and beyond Europe, and by representation within the EU institutions and other international bodies. All our members enjoy a wide range of services.

For further information please visit www.fedma.org



 ITSPA        The Internet Telephony Services Providers’ Association (ITSPA) is the UK VoIP industry’s trade body, representing network operators, service providers and other businesses involved with the supply of VoIP services to business and residential customers within the United Kingdom. ITSPA has the following aims:
- To encourage the innovation and development of the VoIP industry through the promotion of self-regulation and competition;
- To reassure consumers that any product or service bought from a company displaying the ITSPA logo and the ITSPA Quality Mark logo comes with a high standard of consumer protection through the ITSPA code of best practice, which is properly enforced and includes a dispute resolution procedure.
- To represent the voice of VoIP providers to Ofcom, the UK Government and the European Union (EU) institutions to ensure a favourable environment for the growth for VoIP;
- To investigate solutions for industry relating, for example, to peering and interoperability
For further information about ITSPA or ITSPA membership, please consult our website: www.itpsa.org.uk


Institute of Customer Service Direct Marketing Association

Retail Systems

Caal Centre Europe

 

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Media Partners

Charities Management

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