Conference Details ** FREE KEYNOTE SESSION** Hear from the renowned Dragon's Den Entrepreneur and successful business woman Deborah Meaden on how to use customer service as your competitive advantage, and not just as a tool to help towards creating it. In this presentation Deborah will demonstrate how using service as a differentiator will help companies derive greater value from their customers in the short term and secure their loyalty as the economy improves. Candid and to-the-point, as an experienced observer of business success, Deborah will provide invaluable advice for the current economic climate and how to come out even stronger the other side. |


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Call centres affected by strikes
People trying to get through to tax and benefits call centres had difficulty as civil and public ser ... |
