Call Centre & Customer Management Expo 2010 - Ten things your customers want YOU to know
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Exhibitor List

Exhibitors Include:

Market Intelligence

Conference Sessions - Ten things your customers want YOU to know

Date/Time: 23 Sep 2009
14:00-15:00

Speaker Details
  		• Frank Sherlock, Senior Vice President & Managing Director EMEA, Convergys Corporation

    Conference Details
    • Learn the most common experiences that make customers want to leave and how to avoid them
    • Discover why customers don’t complain and how to build in feedback mechanisms to help them air grievances
    • Hear the latest research about customer behavior that companies wouldn’t expect
    • Examine strategies that enable both cost-savings and customer experience enrichment
    • Understand which areas of customer experience to invest in, which could offer huge returns

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