Call Centre & Customer Management Expo 2010 - Can support organisations drive profitable growth?
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Exhibitor List

Exhibitors Include:

nGenera

Conference Sessions - Can support organisations drive profitable growth?

Date/Time: 23 Sep 2009
15:30-16:30

Speaker Details
  		• Martin Green, Vice President, EMEA Region, Satmetrix

    Conference Details
    • See the latest research exploring the impact that support and service experiences have on customer loyalty
    • Discover how a support organisation contributes to customer loyalty and helps drive profitable business growth
    • Understand how Net Promoter can help measure and improve loyalty through every touchpoint
    • Learn how the behaviours of frontline employees impact Net Promoter
    • Hear case studies about the impact that Net Promoter programmes have on improving customer relationships


    Register Now 
    Book Your Place at the CC & CM Strategy Conference 

    Media Partners

    Sales Promotion

    Partners

    SOCAP

    Sponsors

    Avaya & BT

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