Call Centre & Customer Management Expo 2010 - Making the most of every customer interaction
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itCampus

Conference Sessions - Making the most of every customer interaction

Date/Time: 23 Sep 2009
11:45-12:45

Speaker Details
  		• Sue Wilmot, Head of Customer Strategy Delivery, Orange

    Conference Details
    •         Hear how Orange makes every interaction count to ensure customer loyalty
    •         Identify how to integrate customer and business needs
    •         Discover ways to ensure that you conversations with customers are relevant and timely
    •         Get top tips on how to go about executing real-time marketing strategies across all channels
    •         Why continual improvement and feedback loops are critical to successful customer engagement 


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