| Date/Time: | 23 Sep 2009
14:00-15:00 |
Speaker Details
Conference Details
• Discover how Surrey County Council was able to eliminate unnecessary contact from a customer’s point of view
• Ideas to take away on getting buy-in from the board, silo busting and budget cutting
• Identify ways to measure your progress in reducing avoidable contact
• Get ideas on how to tackling the key issues one by one and avoid common pitfalls
• Hear the benefits this strategy is delivering in reducing call volumes, improving service levels and saving money
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