Call Centre & Customer Management Expo 2010 - Driving Customer Satisfaction and Behaviour
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Exhibitor List

Exhibitors Include:

Qology

Conference Sessions - Driving Customer Satisfaction and Behaviour

Date/Time: 23 Sep 2009
15:30-16:30

Speaker Details
  		• Mats Rennstam, Managing Director, Bright UK
  		• Richard Singer, Director, The Telegraph

    Conference Details
    • Discover how the Daily Telegraph is significantly improving REAL first time resolution.
    • See the latest Bright research on how performance, employees and customer satisfaction drive each other
    • How you can set a minimum service level without affecting customer satisfaction
    • Get ideas on measuring effective (not just efficient) agents
    • Hear counter intuitive findings around what actually affects customer satisfaction

    Register Now 
    Book Your Place at the CC & CM Strategy Conference 

    Media Partners

    Customer Strategy

    Partners

    Call Centre & Customer Management 365

    Sponsors

    Avaya & BT

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