Call Centre & Customer Management Expo 2010 - Building a World Class Customer Service
Add dates to diary

Follow us on Twitter

linkedin
  

Exhibitor List

Exhibitors Include:

Volt Delta

Conference Sessions - Building a World Class Customer Service

Date/Time: 23 Sep 2009
11:45-12:45

Speaker Details
  		• Emma Bell, Quality & Development Manager, London Borough of Lambeth

    Conference Details
    • Discover how the London Borough of Lambeth is delivering excellent customer service against challenging performance objectives
    • How implementing interaction analytics has helped to measure call quality and improve service
    • See how to derive usable business insights from high volumes of customer interactions
    • Identify ways to measure and reduce avoidable contact to improve service quality
    • Ideas to take away on how your contact centre can demonstrate value back to the business

    Register Now 
    Book Your Place at the CC & CM Strategy Conference 

    Media Partners

    Charities Management

    Partners

    Marketii

    Sponsors

    ntl:Telewest

    Call Centre Focus News

    HMRC contact centres see rise in complaints as calls go unanswered
    Call centre complaints at the Treasury have risen by a third, latest figures show.In 2008/09, the HM ...