Call Centre & Customer Management Expo 2010 - Using Customer Feedback to Drive Best Practise
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Exhibitor List

Exhibitors Include:

itCampus

Conference Sessions - Using Customer Feedback to Drive Best Practise

Date/Time: 23 Sep 2009
09:30-10:30

Speaker Details
  		• David Howard, Chief Executive Officer, Insight Now

    Conference Details
    • See how Allianz Cornhill Insurance are using First Call Resolution to build best in class performance
    • Discover how real time surveys and net promoters scores are being feedback to continually improve FCR
    • Identify ways to ensure you are asking the right questions and measuring the right things
    • How using the “voice of the internal customer” is helping to shape their IT Service Desk operation
    • Learn how to engage your employees in the process and the impact it has on their performance

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    Avaya & BT

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