Call Centre & Customer Management Expo 2010 - Leading Through a Downturn: Turn Managers into Leaders
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itCampus

Conference Sessions - Leading Through a Downturn: Turn Managers into Leaders

Date/Time: 23 Sep 2009
15:30-16:30

Speaker Details
  		• Mr Derek Bishop, Director, Abeo Consulting
  		• Becky Simpson, Contact Centre Director, First Info

    Conference Details
    • Discover why developing managers has helped FirstInfo improve performance in a tough economic climate
    • Benefit from practical advice on creating a leadership programme whilst managing costs
    • Understand why raising the bar can turnaround team dynamics and enhance staff morale
    • Gain insight into avoiding the pitfalls in the leadership development journey
    • New ideas to take away on how to support and develop leaders


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