Call Centre & Customer Management Expo 2010 - Re-energising your staff and performance through flexible working
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Exhibitor List

Exhibitors Include:

Competence Call Centers

Conference Sessions - Re-energising your staff and performance through flexible working

Date/Time: 23 Sep 2009
11:45-12:45

Speaker Details
  		• Mr Geoff Hardes, Operations Director, Capita

    Conference Details
    • Hear Capita’s journey on how they “annualised hours” to reduce costs by 25% whilst maintaining service quality
    • Identify when it might be appropriate to run annualised hours in your organisation
    • Find out the key tasks required to rapidly implement changes 
    • Gain insights into the risks involved and how to mitigate against them
    • Get ideas on how to incentivise staff to maximise the impact of this change

    Register Now 
    Book Your Place at the CC & CM Strategy Conference 

    Media Partners

    Charities Management

    Partners

    Customer Service Manager

    Sponsors

    Avaya & BT

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