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ntl:Telewest Business has the UK's only Nationwide Next Generation Network (NGN). It provides businesses, public sector organisations and service providers across the UK with a...
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For 20 years, Omfax Systems has worked with customer-facing organisations, particularly local authorities and housing associations, providing information systems for front-line services.
Our KEYFAX Inter•View software...
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ONI is an innovative and highly experienced network integrator, a privately owned company in operation since 1992, with our head office located in Luton, Bedfordshire....
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Open Wave provides an advanced workforce management solution specialising in contact centre and back office staff forecasting, scheduling and resource management. Open Wave's solution ShiftTrack...
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OPEX Hosting provide hosted ACD, call recording, campaign management, click-to-talk, conferencing, customer satisfaction survey, dashboards, dialler, mobile call recording, realtime displays and self-service IVR applications....
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OrderlyQ is a unique telephone queue optimisation system which improves call centre performance in terms of economic benefit, caller satisfaction and agent morale. OrderlyQ helps...
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outsource magazine is the only publication in the UK and Europe dedicated to outsourcing. Produced in partnership with the noa (www.noa.co.uk) and the IAOP (www.outsourcingprofessional.org)...
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Parature Customer Service™ software enables any organisation to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design...
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Percepta is a global customer contact specialist with offices in Australia, Canada, Germany, The Philippines, South Africa, The UK and USA. With 1700 employees operating...
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Periscopix are specialists in Pay Per Click marketing on search engines such as Google, Yahoo and MSN.
Periscopix has a portfolio of over 100 clients across...
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Pipkins is a leading supplier of workforce management software for commercial call centers, providing sophisticated forecasting and scheduling technology.
Vantage Point™, our premier product, is the...
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Pitney Bowes Business Insight (PBBI) provides solutions derived from a unique combination of customer communication and location intelligence technologies, data and services that enable organisations...
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Plantronics is a world leader in contact centre solutions offering sound innovation to create a liberated environment for 21st century office demands. With crystal clear...
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Postcode Anywhere's internal UK and international address verification and auto-fill tools are built on datasets such as Royal Mail’s PAF and can be integrated into...
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PreVisor is a world leader in linking talent measurement to business results. We have the industries largest amount of assessments with over 1000 configurable performance...
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ProtoCall One - contact centre systems integrator and best practice advisors specialising in multichannel integration, workforce optimisation and decision management solutions.
As a Genesys Premier...
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ProVu are the sole UK distributor of SARK IP phone systems and Polygate advanced gateways. With over 10 years telephony experience, ProVu are recognised as...
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Q-Max is the most widely installed Workforce Management system in the UK. Used for scheduling and planning Agents in centres of all sizes including EDF...
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Qology’s virtual queuing and callback technology helps contact centres enhance customer experiences and control costs by offering callers a respectful alternative to waiting on hold.
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QPC helps the world's leading companies like O2, Barclays and Capgemini to improve their business performance. Our MI, integration, workforce optimisation and capability management systems...
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RCC, ISO and COPC certified, is a 2200 seat contact center outsourcer. RCC is known for its wide coverage through serving Egypt, North America, and...
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Realex Payments enables thousands of businesses to accept payments in multiple currencies across multiple channels; including call centres, websites and mail order.
We provide a...
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You don’t need big, complex voice recording to improve customer satisfaction and first-call resolution. Our affordable solutions install on existing servers, need little user training...
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Redcastle develop extended applications within SuperOffice CRM, to provide a full Business Management System.
BMS is a solution which enables the seamless flow of information...
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Retell is one of only a handful of call recording circuit card manufacturers in the world. Retell's Sense is a unique recording platform offering the...
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When you want to run an outstanding contact centre you can trust RXP to deliver the knowledge and experience to make a real difference. Our...
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Each month the magazine will carry articles on staff and customer motivation. Pick up the July / August issue from our stand for specific Call...
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The World’s Fastest Growing Service Application.
Naturally your customers want faster, more responsive service across every channel. With Salesforce CRM Service, you’ll deliver it all -...
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Sangoma is the premium provider of voice and data connectivity components for software-based communication applications. Sangoma’s data and voice cards, gateways and connectivity software are...
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Your Customer Experience Programme Delivered.
Satmetrix customer experience solutions deliver positive word of mouth, loyal customers who continue to buy from you, a distinct competitive advantage,...
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Satori Software delivers industry-leading address management solutions for organisations that collect and maintain address lists. MailRoom ToolKit products integrate address management solutions into your database,...
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Sefas Innovation’s Open Print solution provides a collaborative design environment for your customer communications that can be seamlessly integrated within your contact centres across multiple...
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ServiceTick technologies deliver immediate, cost-effective feedback from all your call-centre and web customers to a single, intelligent management console.
Our new Sales Optimisation product has already...
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Skinkers enables real-time or proactive communication with customers and call centre agents on computers and mobile devices.
For Customers Skinkers:
•Improves customer experience and brand engagement...
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Sodexo offers innovative rewards and incentives solutions designed to help you stimulate business performance. Our products and services offer the recipient choice, ensuring you get...
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Sword Ciboodle is the proven leader in customer service and sales software. Our unique process approach, underpinned by our award winning technology, provide truly customer-centric...
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The Symon product suite provides a complete turn-key digital signage solution, including proprietary hardware, software and a complete range of support and creative services. Symon...
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Syntellect’s platform independent multi-channel contact centre solution helps our clients solve business problems through a strategic balance of interaction management software and unrivalled customer support....
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Sytel Limited supplies best-of-breed premises-based and hosted solutions for contact centre and enterprise in 40 countries and counting.
Sytel’s secure, resilient, web-enabled services and applications...
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Teleopti is a leading provider of award winning WFM solutions for optimising contact centre and enterprise operations. Teleopti helps hundreds of organisations globally to find...
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Telephonetics VIP, the speech automation and call centre specialist, with over 16 years of understanding how people interact over the telephone.
Our broad range of...
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People are a company’s most valuable asset, Their performance, motivation and wellbeing vital to its success and therefore core of our philosophy.
Our exclusive seated...
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The Top 50 Call Centres for Customer Service is an exciting initiative designed to create one benchmark for customer service excellence and transform the public...
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Toshiba provides a range or cost-effective, robust and reliable communication solutions that are designed to perfectly connect with your individual business and specific communication needs....
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The leading provider of Hosted Contact Centre solutions including: Inbound-call-management/ACD/IVR/ASR/Text2Speech, Automated/Predictive/Power/Preview/Manual Dialling, Call-Blending and Call Recording.
Our unique 24/7/365 Proactive UK Support service and 99.975%...
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Verint® is the leader in analytics-driven workforce optimisation software and services, helping contact centres capture customer intelligence and optimise the customer experience. Verint’s award-winning Impact...
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Vocall (passionate about customer-service) is a leading supplier of contact-centre mystery-shopping.
We complement your existing in-house monitoring by posing as your customers AND can also research...
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Small highly personalised agency specialising in 1. fast set-up inbound overflow, and 2. complex business to business outbound projects – Sales promotion, market awareness, market...
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VoiceSage are providing companies with a range of Voice Messaging and Text Messaging solutions that will automate a current business process delivering huge efficiencies. Our...
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Add self-service speech and multi-channel services to your organisation with Volt Delta’s range of speech and contact centre services. Deployed either on-premise or hosted, these...
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Wasla Contact Center has been established in 2003, Wasla Contact Center main line of business is providing Outsourced Contact Center Service in Egypt, Regionally and...
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WFM made affordable by XLScheduler!
XLScheduler is a Work Force Management system designed for Tele Answering Services and Contact centers to help improve profitability and service...
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Yakara provides automated customer contact services using interactive voice and text messaging. We support inbound and outbound transactions via landline and mobile phones, call connect...
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