Training/Learning & Development
Call Recording
Quality Monitoring/Analysis
Speech Recognition
Workforce Management/Optimisation

Product Title INSPIRATIONpro Description Based on the content of recorded calls and screen activities, INSPIRATIONpro shows how to improve contact center operations including processes, marketing, sales activities, time of reaction and problem analysis. As a result, campaigns become more efficient, and costs of ownership are significantly reduced. The integrated analysis of customer interactions lets clients increase their process efficiency and therefore guarantees improved customer service and competitive outcomes. Companies achieve differentiation through more unerring, pro-active and foresighted service. Date 09 Jul 2009

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Product Title VoIP Recording EVOip Description ASC´s advanced Voice over IP recording solution EVOip is completely softwarebased. It captures telephone calls from the network and enables storage, playback and archiving of the entire communication. This solution uses SIP for real-time call tagging and enhanced search-and-replay, without the need for a CTI server. EVOip can handle encrypted calls and provides adjustable modes for individual, bulk or selective recording. Date 09 Jul 2009

Sales & Marketing Material Brochure Description Quality Monitoring Software INSPIRATIONpro Associated file Click for file Date 09 Jul 2009