Call Centre & Customer Management Expo 2010 - Eptica UK Ltd
Add dates to diary

Follow us on Twitter

linkedin
  

Exhibitor List

Exhibitors Include:

itCampus

Eptica UK Ltd Stand : F11
200 Brook Drive
Green Park
Reading
Berkshire
RG2 6UB
UNITED KINGDOM

 Email Exhibitor

Visit Website
Company Profile
Eptica enables organisations to answer customer enquiries effectively. We are the leading European provider of multi-channel and multi-language customer interaction solutions and specialists in Web Self-service and Email Response Management.

Eptica has over 200 clients. We have offices in the UK, France and Spain and a worldwide network of partners.

Press Releases

Show Categories
Hosted Call Centre Solutions
Software
Workforce Management/Optimisation
Customer Service & Support
Self Service/Multimedia

Sales & Marketing Material
Eptica Contact Assistant fact sheet
Sales & Marketing Material
Eptica Contact Assistant fact sheet
Description
Eptica Contact Assistant - The easy way to boost contact centre performance – fast
Associated file
Click for file
Date
02 Jul 2009
Eptica Email Management fact sheet
Sales & Marketing Material
Eptica Email Management fact sheet
Description
Eptica Email Management™ improves the speed and quality of agents’ email replies
Associated file
Click for file
Date
02 Jul 2009
Eptica Live Interaction fact sheet
Sales & Marketing Material
Eptica Live Interaction fact sheet
Description
Eptica Live Interaction – real time online sales and customer support
Associated file
Click for file
Date
02 Jul 2009
Eptica SelfService fact sheet
Sales & Marketing Material
Eptica SelfService fact sheet
Description
Eptica SelfService™– your customers’ online doorway to customer service.
Associated file
Eptica_SelfService_1.pdf
Date
02 Jul 2009

White Papers
Web Self-Service and Email Management : a winning combination
White Papers Title
Web Self-Service and Email Management : a winning combination
Description
In March 2007, IDC interviewed organisations in a bid to identify new initiatives in the face of the changing customer interaction environment. This White Paper outlines the results and an innovative approach to the customer relationship based on Web Self-Service and email management.
Associated file
Click for file
Date
02 Jul 2009

Register Now 
Book Your Place at the CC & CM Strategy Conference 

Media Partners

Charities Management

Partners

FEDMA

Sponsors

ntl:Telewest

Call Centre Focus News

Customers not being listened to, says survey
More than two-thirds of customers do not think that their complaints made to call centres are taken ...