Call Centre & Customer Management Expo 2010 - Alcatel-Lucent Telecom Ltd.
Add dates to diary

Follow us on Twitter

linkedin
  

Exhibitor List

Exhibitors Include:

IG Group

Alcatel-Lucent Telecom Ltd. Stand : G5
Voyager Place
Shoppenhangers Road
Maidenhead
Berks
SL6 2PJ
UNITED KINGDOM

 Email Exhibitor

Visit Website
Company Profile
Alcatel-Lucent address customer requirements from cost competitive voice call distribution capabilities for SME’s, to Enterprise wide networked multimedia interaction centres supporting thousands of agents across the globe.
The Genesys software suite is at the very core of these solutions, complemented by Alcatel-Lucent’s leading position in secure, mission critical IP business communications.

Show Categories
Call Centre Hardware
Computer Telephony Integration
Interactive Voice Response
Virtual Call Centres
VoIP

Product Information
OmniGenesys Contact Centre
Product Title
OmniGenesys Contact Centre
Description
OmniGenesys is a breakthrough contact centre solution, consisting of the intelligent combination of the Genesys software Suite and Alcatel-Lucent's leading IP Enterprise platform - the OmniPCX Enterprise.
The unique integration helps lower deployment times and day to day management for highly scalable solutions through Routing Service Intelligence.
By ensuring total synchronisation of both platforms, total cost of ownership is reduced, in addition to the enhanced capabilities such as Voice guide control providing basic IVR functionality without additional investment in third pary solutions.

The OmniGenesys Contact Centre combination provides a “one-stop vendor” solution saving on acquistion and integration costs.

Date
29 Jul 2009
OmniTouch ACD
Product Title
OmniTouch ACD
Description
All-in-One integrated contact centre solution for SME's serving up to 32 logged Agents. Simple to deploy, easy to manage but packed with the necessary capability to help differentiate your business.
Date
29 Jul 2009
OmniTouch Premium Edition
Product Title
OmniTouch Premium Edition
Description
OmniTouch Premium from Alcatel-Lucent brings affordable Multimedia contact centres to Mid sized organisations.
Innovative VisualCC management empowers Contact Centre staff to configure, monitor and report in both Real Time and Historical Data.
OmniTouch Premium builds on the power of the Genesys multimedia routing capabilities, but simplifies delivery, deployment and day to day management for companies wishing to embrace multi-channel contact centres, but at the right budget.
Date
29 Jul 2009

Sales & Marketing Material
Customer Reference
Sales & Marketing Material
Customer Reference
Description
London Borough of Barking and Dagenham - Public Sector
Associated file
Click for file
Date
29 Jul 2009
Customer Reference 2
Sales & Marketing Material
Customer Reference 2
Description
Original case study for implementation of the Alcatel-Lucent contact centre at Thomas Cook. This is now evolving to an Alcatel-Lucent OmniGenesys solution.
Associated file
Click for file
Date
29 Jul 2009
Customer Reference 3
Sales & Marketing Material
Customer Reference 3
Description
Case study for Alcatel-Lucent solution deployment at All england Lawn Tennis Club (Wimbledon). An OmniTouch contact centre deployment for customer help desk.
Associated file
Click for file
Date
29 Jul 2009
OmniGenesys Solution
Sales & Marketing Material
OmniGenesys Solution
Description
Brochure and overview of the Alcatel-Lucent OmniGenesys contact centre, addressing the need for highly scalable and resilient multimedia solutions for Enterprises.
Associated file
Click for file
Date
29 Jul 2009
Solutions for Mid Sized Companies
Sales & Marketing Material
Solutions for Mid Sized Companies
Description
Alcatel-Lucent OmniTouch Premium Edition contact centre solution - Brochure
Associated file
Click for file
Date
29 Jul 2009

White Papers
Bringing Multi Channel Into the Contact Centre
White Papers Title
Bringing Multi Channel Into the Contact Centre
Description
This white paper explores how different media contact channels can be deployed more easily within Contact Centres - and the additional business value they can bring for customers and the organisation.
Associated file
Click for file
Date
21 Jul 2009
Extend the reach of Customer Interaction Centres
White Papers Title
Extend the reach of Customer Interaction Centres
Description
This white Paper/Appication note explores the value of collaboration technologies and Mobility technologies in Contact Centres to extend access to valuable resouces in your organisation to help speed up enquiries, reduce costs and to help differentiate your customer services.
Associated file
Click for file
Date
21 Jul 2009

Register Now 
Book Your Place at the CC & CM Strategy Conference 

Media Partners

Charities Management

Partners

Contact Centre World

Sponsors

Avaya & BT

Call Centre Focus News

Outsource option needs to be considered, says report
Businesses with in-house contact centres should consider outsourcing as budgets continue to get redu ...